परतावा व रद्दीकरण धोरण / रिफंड और कैंसलेशन नीति / Refund and Cancellation Policy
CSC Pro operates on a prepaid credit model. Users purchase credits in advance and credits are applied toward application processing workflows.
1. धोरणाचा व्याप्ती / नीति का दायरा / Scope
This Policy applies to purchases of prepaid CSC Pro credits, activation fees if any, and related software-service charges processed by or on behalf of Sonkawade Labs.
2. क्रेडिट मॉडेल / क्रेडिट मॉडल / Prepaid Credit Model
- Credits are purchased in advance and used for application-related processing.
- Current commercial reference rate is ₹10 per application, unless changed by prior notice.
- Credits may be deducted when a workflow is initiated, processed, reserved, or otherwise considered billable by the Software.
3. परतावा धोरण / रिफंड नीति / Refund Policy
- All credit purchases are generally non-refundable.
- Unused, partially used, or expired commercial value of credits is not refundable as a matter of standard policy.
- No refund will be issued merely because a user chooses not to continue using the Software after purchase.
- No refund will be issued for issues caused by user error, incomplete applicant documents, portal-side failures, internet disruption, local device issues, or incorrect data entry by the operator.
4. अपवाद / अपवाद / Limited Exceptions
A refund or credit reversal may be considered only in the following limited situations:
- Duplicate payment for the same order caused by a verified payment gateway error.
- Payment successfully captured but credits not added due to a confirmed system fault attributable to Sonkawade Labs.
- Any refund required under applicable law, regulator direction, or final adjudicatory order.
In such cases, Sonkawade Labs may, at its discretion and where lawful, provide either a credit adjustment, wallet-style restoration within the product, or a direct refund to the original payment source.
5. रद्दीकरण / कैंसलेशन / Cancellation
- Once credits are purchased, the purchase order cannot be cancelled simply for change of mind.
- The user may stop future use of the Software at any time, but existing purchased credits remain non-refundable unless a limited exception applies.
- Subscription-style auto-renewal, if introduced later, will be governed by the billing notice then in force.
6. पेमेंट प्रदाता / भुगतान प्रदाता / Payment Providers
Payments may be processed through Cashfree Payments or other authorized payment partners. Refund timing, if any refund is approved, may depend on the payment provider, banking channels, settlement rules, and compliance checks.
7. परताव्यासाठी विनंती कशी करावी / रिफंड अनुरोध कैसे करें / How to Request Review
To request review of a payment issue, the user should provide:
- Registered operator or account details.
- Transaction ID, payment gateway reference, invoice, or proof of payment.
- Date and amount of the transaction.
- Short description of the issue with screenshots where available.
8. तपासणी आणि निर्णय / जांच और निर्णय / Review and Decision
Sonkawade Labs may verify account logs, payment gateway records, credit ledgers, device activity, and other relevant evidence before deciding a claim. A request may be rejected where the evidence does not establish a provider-side fault or legal refund obligation.
9. गैरवापर / दुरुपयोग / Abuse Prevention
Fraudulent chargebacks, false payment claims, manipulated transaction evidence, or attempts to consume services and then reverse payment may result in account suspension, legal recovery action, and reporting to relevant payment or enforcement channels.
10. बदल / परिवर्तन / Changes to This Policy
Sonkawade Labs may update this Refund and Cancellation Policy from time to time. The version published with the latest effective date will apply prospectively.
11. लागू कायदा आणि न्यायक्षेत्र / लागू कानून और अधिकार क्षेत्र / Governing Law and Jurisdiction
This Policy is governed by the laws applicable in Maharashtra, India. Any disputes shall be subject to the exclusive jurisdiction of the courts at Latur, Maharashtra.